How to manage your client expectations

Congratulations! You’ve won the training contract. It’s a nice piece of work and it’s the kind of program that you can deliver.   But before you get too excited, are you clear on what your clients expectations are and how you going to manage them?   Frequently there is a misunderstanding. Your client believes you’re going to produce one set of results but you think they’re looking for something else entirely   When expectations are different on both sides, it’s no wonder that frustrations occur and reputations are damaged.   In this weeks episode, we’re going to look at three things:   Understanding client expectations Managing them professionally What to do when they go wrong   Listen now!