3. The Customer is King

Strengthening accountability to affected populations is a priority for the humanitarian sector. Since the 2016 World Humanitarian Summit the Grand Bargain has energized the accountability to affected populations (AAP) agenda and led to significant investments in strengthened accountability frameworks.The key question is to what extent this has changed the situation of crisis affected populations. In this episode Nick van Praag, the founder of Ground Truth Solutions gives his take on how much progress has been made and what is next.