147. Operational chaos is killing your culture: Here's what most CEOs miss, with Garrett Delph

Welcome to Truth, Lies & Work, the award-winning psychology podcast brought to you by the HubSpot Podcast Network. Join your hosts, Leanne Elliott, business psychologist, and Al Elliott, business owner, as they explore the latest trends in workplace culture, leadership, and more. In this week’s episode, we dive into the world of operations, leadership, and organizational efficiency with Garrett Delph, founder and CEO of Clarity Ops, a consultancy focused on optimizing operations, eliminating inefficiencies, and driving operational growth. Garrett has helped scale businesses globally, including three successful ventures generating over $50 million in revenue. He shares his insights on scaling operations, managing growing teams, and the delicate balance between leadership and operations. Key Talking Points: The Importance of Operations in Business Growth: Garrett discusses the critical role operations play in scaling businesses and how operational efficiency directly impacts workplace culture and employee engagement. The Intersection of Culture and Operations: We explore how operational changes can influence company culture, from leadership styles to team dynamics. Garrett emphasizes that successful operational change must align with cultural values to achieve lasting impact. The Challenges of Scaling: Scaling isn't just about growth—it's about managing that growth efficiently. Garrett shares his experience in scaling teams and optimizing operations while ensuring the cultural integrity of the organization remains intact. Operational Chaos and Culture: Garrett dives into the chaos that often accompanies operational changes in growing businesses and how leaders can maintain a strong culture even in the face of that chaos. Building for Repeatable Success: Garrett explains his approach to building businesses that can scale predictably, emphasizing the importance of streamlining processes and creating repeatable operational systems that lead to sustainable success. Follow Garrett Delph and Clarity Ops: LinkedIn: Garrett Delph on LinkedIn X (formerly Twitter): Garrett Delph on X TikTok: ClarityOps on TikTok YouTube: Clarity Ops on YouTube Medium: Garrett Delph on Medium If you enjoyed this episode and want to hear more about leadership, operational efficiency, and creating a great workplace culture, don’t forget to subscribe and tune in next week! Support with Mental Health and Well-being If any of the topics in this episode have affected you, or if you need mental health support, please reach out to one of the following resources: UK: Mind offers mental health support and information. For those in distress, call Samaritans at 116 123 or email [email protected]. US: Contact the National Suicide Prevention Lifeline at 1-800-273-TALK or text HOME to 741741 to connect with a crisis counselor. Rest of the World: Visit Befrienders Worldwide to find a helpline in your country. Connect with Truth, Lies & Work YouTube: Truth, Lies & Work YouTube Channel TikTok: Truth, Lies & Work TikTok Instagram: Truth, Lies & Work Instagram LinkedIn: Truth, Lies & Work LinkedIn Connect with Al Elliott: LinkedIn Connect with Leanne Elliott: LinkedIn Email: Reach out at [email protected] Book a Meeting: Schedule a meeting with Al & Leanne here.