Never Lose a Client Again: The 5 Pillars of Retention

Focusing on retention can improve just about every metric in your gym, from average revenue per member to length of engagement. In this episode of “Run a Profitable Gym,” host Mike Warkentin talks with Chris Cooper, Two-Brain founder and CEO, about all things retention.They dial in on the five pillars of retention: results, fame, compatibility, consistency and referrals. Chris explains what each is and why it matters. Then he provides five actions you can perform today to start keeping client...