E14: Hostage Negotiations

Join Tomás O'Leary and Brendan Walsh as they discuss IBM layoffs, Microsoft's open-source legacy and PricewaterhouseCoopers' call for more software license audits. Former crisis negotiator for the Scotland Yard and risk management professional Chris White joins to discuss the relationship between mega-vendors and clients, the lack of emotional connection in business relationships and how to measure trustworthiness.