Episode 42: A Recipe for Commercial Success – Ben Thomas, Penta Hotels

Welcome back to the Unconstrained Conversations podcast! This week, IDeaS’ chief evangelist Klaus Kohlmayr speaks with Ben Thomas, chief commercial officer at Penta Hotels. Ben has a wealth of knowledge to share with hotel companies in the process of contemplating a move toward a commercial success framework. Topics discussed in this episode include: Observations of hopeful recovery numbers Long-term implications of seemingly small decisions The value of taking a holistic approach to driving business value The post-pandemic evolution of group business Advice for future revenue leaders Thanks for listening! Please subscribe to our podcast on your favorite podcast network and share with colleagues in the travel and hospitality space who may find this episode useful.