Episode 43: Black Swan Events – How to Overcome the Unexpected

Welcome back to the Unconstrained Conversations podcast! This week, IDeaS’ chief evangelist Klaus Kohlmayr speaks with Heidi Albignac, vice president of client operations at IDeaS. In her 20+ years in service and support roles, Heidi has experienced her fair share of black swan events—9/11, the financial crisis, natural disasters, and political unrest. Drawing from those experiences, Heidi helped coordinate IDeaS’ COVID-19 response operation to best support IDeaS’ clients during this difficul...