#18 Uncover Banking CX Blindspots to Reach a Digital Breakthrough

How would you react if your FI spent half a million and 2 years developing a new app but after launching it, the customer satisfaction decreased? 7 non-obvious factors can either lead you to a digital breakthrough OR completely sabotage it. Find out: What are the reasons why UX/CX efforts so often fail?How to identify and avoid these blindspots in time to protect the success of expensive, large-scale digitization projects? What’s the best way to bridge the gap between y...