#37 Bank Culture Shift via Design Approach

Have you ever wondered how a bank's internal culture impacts how you experience its services? This episode introduces the groundbreaking "UX Matrix" framework that categorizes banks into four distinct archetypes: Manufacturer, Seller, Innovator, and Disruptor. Discover why Disruptors—banks that prioritize both customer-centric design and genuine value—consistently deliver the best experiences. Gain insights into how these archetypes affect your everyday banking and how you, as a consumer, ca...