#43 The Illusion of Digital Transformation in Banking

This episode reveals why so many digital transformation efforts fail and what it truly takes to succeed in a constantly evolving industry. Discover why transformation isn't a one-time fix but a continuous innovation and adaptation journey. User-centered design (UCD) is critical in overcoming obstacles like strategic misalignment, cultural resistance, and skill gaps to achieve sustainable growth and competitive advantage. We'll also dive into 10 key areas shaping the future of banking, from c...