#48 Switch Digital Channel into Product

This episode explores the contrasting approaches of short-term design sprints and a long-term "UX marathon" mindset in creating financial products. While sprints provide quick fixes and fast progress, a marathon approach—grounded in user experience, comprehensive research, and holistic strategy—drives lasting business impact. Through real-world examples, including Apple’s remarkable success, the episode highlights the benefits of adopting a product-centric strategy over a channel-centric one...