#55 Digital Insurance CX Trends

The insurance industry is transforming significantly—moving beyond risk management to proactive customer solutions. But what's driving this change? In this episode, we explore how digitalization and customer-centric strategies reshape insurance, from seamless omnichannel experiences to the rise of embedded insurance. The episode emphasizes the need for insurers to modernize their technology, embrace customer-focused UX design, and leverage data analytics to improve personalization. Partnersh...