Forgoing Tech Investments

The US was hit with a number of storms over the Christmas holiday weekend. This disrupted air travel for many airlines and their customers, but one of the worst hit was Southwest Airlines. They accounted for most of the cancellations, over half of their scheduled flights at one point. A number of places reported talking with Southwest employees who blamed the lack of tech investment by Southwest over time, noting this caught up with them. The Chief Operating Officer disagreed, saying that their scheduling system is the best in the world, even as the CEO noted that their scheduling software couldn't keep up and they fell back to manual operations. Read the rest of Forgoing Tech Investments