Episode 11 - Stammering with Lyndsay Edgington and Chris Fitch

This episode focuses on stammering (also known as stuttering). Talking with Lyndsay Edgington from the national stammering charity STAMMA, our host Chris Fitch listens as Lyndsay explains how staff in banks, energy, and retail organisations can better understand and meet the needs of the 1 in 100 customers who will stammer. You can find out more about STAMMA at https://stamma.org/, including their guide for contact centre staff https://stamma.org/about-stammering/stammering-customer-contact, while Lyndsay is at https://www.linkedin.com/in/lyndsay-edgington-672090198/