#55: Is Empathy a skill or an Emotion (With Bob Furniss)

Waiting for Service - A podcast by Amas Tenumah

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Business Technology

Effort vs Delight Is effort sexy? Is empathy a skill or an Emotion What happens when you have to show empathy 27 times in a row What happens when the company sucks but the agents are good. Favorite customer survey question @bobfurniss