#80 Power of gifting in the customer experience w/Chelsea Martin

How did the idea of shipping cookies start for Nom? How can you use gifts to break through the noise in our digital world? How can you use gifting in a service recovery environment? She shares her goldfish moment - it is a delightful Christmas story. Chelsea is cofounder of Nom - https://www.getnoms.com/assortments https://www.linkedin.com/in/chelsea-martin-88005512/