Episode 2 - The End Of Jobs With Mike Muson

Technology is wonderful until it is not, how does this impact customer experience, I think the next iteration of IVR will be a job killer. Mike Muson tells me to get off the ledge. We enjoy speaking to people, but when we want to get something done, we're looking for a faster and simpler option. This is where automation and self-services come out. But if presented with told IVR, we're out of there because we know that this won't get the job done. Most companies are not invested in modern solutions. They haven't really understood how technology can be applied to their business. Mike and I discuss helpful CX technologies that are available today and how they apply to different situations.