Episode 29 - Why you can't listen to the experts

We worked in 70 year old company, I wanted to run customer service like a start up right after a B round. He ran IT like the KGB. We were a match made in hell. I had a running list of initiatives in customer service and he always said no or it will happen some day. So I found the cloud, I didn't have his patience. He hated the cloud because he read somewhere that the Cloud will never be good enough for enterprises. "I will chain myself to the servers before we ever move to the cloud". He had a flair for the dramatic. Fortunately, I was armed with an 8 figure budget, and a team that could deliver on ROIs I signed them up for. I started moving the contact center technology to the cloud. I was an early adopter to the cloud because I loved to go fast. On this episode I talk about the next transformative movement powered by Artificial Intelligence. We have the prognosticators predicting how it will go. Put your bullshit meter on high alert.