Episode 51- The formula for Perfect Customer Service

Bob Furniss is a 40 Year veteran of the space Customer Service Agent and Supervisor are the toughest jobs in the space Human emotion has a formula that is changing in real time As you improve Self Service the CS job gets harder  Level 1 customer Service is going out of business Best Practices/Benchmarking should be you comparing customer's latest expectations with your level of service Focus on getting a little better every day Employees over Customers