3. From English Major to B-School to Global Leader in Consulting

Alyssa Altman, SVP & North America Industry Lead, learned the meaning of profitability and creating a good customer experience from her first job at an ice cream shop. She now leads the Consumer Products and Transportation & Mobility industries for Publicis Sapient North America. Listen to hear how she encourages her team and her clients to live by four seemingly simple words, “create better every day”. Plus, in our Bytes section, we talk about societal awareness in our new normal, email etiquette, and dealing with defensiveness at work.