E consultations – How to utilise these to the practice’s advantage

Hannah Yates, GP Partner Hedge End Medical Centre, Southampton. how to maximise e-consult efficiency and use this to benefit practice working and workload snapshot of current working model in a practice size of 17,000 receiving around 100-150 e-consults daily the future of how e-consult can fit into your PCN and become an effective means of patient communication Dr Chris Castle, GP Partner Westlands Medical Centre, Vice-Chair Hants & IOW LMC, Locality Research Lead Fareham, Gosport & Portsmouth What is the concept of pre-consult? What is the concept of "Pod working"? How does it fit with e consultations? How can you make e consultations work for you to improve patient feedback and workload sustainability?