Episode #4 - How to create chatbots that people actually use, with Hillary Black

Yo, chatbots. They’re all the rage, but are they actually going to be a necessary tool for UX writers and content strategists in the future? How essential are they to your arsenal? If they are, what skills do you need to learn? That’s the crux of today’s interview with Hillary Black, VP of Strategy & Conversation Design at Black Ops.