Do You Leave a Tip at Self-Checkout Machines? Shoppers Are Confused

Customers routinely tip service workers, but many shoppers are perplexed and even angry to find some self-checkout machines prompting them to leave upwards of 20%. WSJ reporter Rachel Wolfe joins host J.R. Whalen to discuss so-called tip creep and where, exactly, those tips are going . Learn more about your ad choices. Visit megaphone.fm/adchoices