Hospitality on water! (Guest Harrison Liu)

With the collaboration of Harrison Liu, Michele Kline and Stephanie Leger unveil the intricacies of leading a successful operation on water!Yes, on water. A cruise operation is as much about hospitality as it is the hotel operation. In this episode, we discuss the similarities and differences, how to keep team members engaged and create memorable experiences for our guests.According to the UN World Tourism Organization, the cruise sector supports 1.2 million jobs and contributes US$150 billion to the global economy every year. With this in mind, we took a deep dive into the topic of staffing.Wishing you all an ocean full of hospitality! Enjoy the episode.Follow usWebsite https://www.wtfwalkthefloors.comLinkedIn https://www.linkedin.com/company/wtf-walk-the-floorsYouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDgConnect with GuestHarrison Liu https://www.linkedin.com/in/harriliu/Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices Hosted on Acast. See acast.com/privacy for more information.