Hospitality Service Culture (with David Salcfas)

Welcome to our exclusive podcast episode featuring David Salcfas, the General Manager of the renowned New York Hard Rock Hotel, as our esteemed guest speaker! Join Michele Kline and Stephanie Leger and David Salcfas shares captivating insights into the intricacies of fostering a strong service culture within the hospitality industry. Discover innovative methods employed at the Hard Rock Hotel to spread service culture creatively, and gain valuable tips on becoming an empathetic leader and genuine connector. David's wealth of experience and passion for hospitality shine through as he discusses how to inspire and motivate teams to deliver exceptional guest experiences. Whether you're a seasoned hotelier, aspiring leader, or simply curious about the secrets behind outstanding service, this episode promises to be both enlightening and inspiring. Tune in to uncover the keys to cultivating a thriving service culture from someone at the forefront of hospitality excellence. Subscribe now to our podcast—you won't want to miss this engaging conversation with David Salcfas!Follow guestDavid Salcfas https://www.linkedin.com/in/davidsalcfasFollow usWebsite https://www.wtfwalkthefloors.comLinkedIn https://www.linkedin.com/company/wtf-walk-the-floorsYouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDgConnect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekline/Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/ Hosted on Acast. See acast.com/privacy for more information.