The little things make a big difference! Sponsored by ComOps

With special guest George Polyard, from ComOps, hosts Stephanie Leger from First Rate Hospitality and Michele Kline from Kline Hospitality, take a deep dive into the importance of the guest experience and how the little things our team members do, can make a big impact on our guests.Let this episode serve as a reminder that managing from behind the desk doesn’t allow you to spot/prevent those WTF! moments. PS: Get your steps in by using the stairs and walk the floors!Connect with Guest SpeakerGeorge Polyard https://www.linkedin.com/in/georgepol...ComOps https://www.comops.com/Connect with the hosts on LinkedInMichèle Kline https://www.linkedin.com/in/michelekl...Stephanie Leger https://www.linkedin.com/in/sleger/Hosts Company LinksMichèle Kline https://www.klinehospitality.com/Stephanie Leger https://www.firstratehospitality.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices Hosted on Acast. See acast.com/privacy for more information.