Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life

Do you often deal with bullies, manipulators, know-it-alls and other types of “crazy” in your professional life? If you reason with irrational people, it often backfires. There are, however, other ways to get across. Dr. Mark Goulston, a seasoned psychiatrist who coaches Fortune 500 CEOs and managers in conflict resolution, gives proven techniques to handle difficult colleagues, remain calm under any circumstances and always get your work done.