530 Episodes

  1. AI is the Future of Customer Service and CX Featuring Mario Matulich

    Published: 5/23/2023

  2. Savannah Bananas Says Putting Customers First is a Game Changer

    Published: 5/16/2023

  3. Voice of the Customer-Driven Service Featuring Evan Klein

    Published: 5/9/2023

  4. Building a People-First, Product-Second Culture Featuring Bob Phibbs

    Published: 5/2/2023

  5. The Positive Influence of Scarcity on Customer Experience Featuring Mindy Weinstein

    Published: 4/25/2023

  6. Customer Service Lessons From the Healthcare Industry Any Business Can Use Featuring Jennifer FitzPatrick

    Published: 4/18/2023

  7. CX: Balancing Functionality and the Human Experience Featuring John Sills

    Published: 4/11/2023

  8. Boosting Profits with Personalization Featuring Eric Melchor

    Published: 4/4/2023

  9. The Human-AI CX Partnership Featuring Declan Ivory

    Published: 3/28/2023

  10. Building Trust and Loyalty through Active Listening Featuring Heather Younger

    Published: 3/21/2023

  11. A Five-Star Experience Featuring Katie Mares

    Published: 3/14/2023

  12. Using Customer Feedback to Drive Company Growth Featuring Michelle MacCarthy

    Published: 3/7/2023

  13. Telling Your Brand Story Through the Customer Experience Featuring Christoph Trappe

    Published: 2/28/2023

  14. How to Provide a Personalized Customer Experience that Builds Trust Featuring Bill Bruno

    Published: 2/21/2023

  15. The Customer Journey is Like a Romantic Relationship Featuring Anita Toth

    Published: 2/14/2023

  16. Fender Guitar Uses Consumer Feedback to Eliminate Friction & Improve Service

    Published: 2/7/2023

  17. What Customer Experience Looks Like in 2023 Featuring Josh Wheeler

    Published: 1/31/2023

  18. Faster Service Without Sacrificing Satisfaction Featuring Paulo Almeida

    Published: 1/24/2023

  19. Tech-Powered Customer Service Insights from Assurant

    Published: 1/17/2023

  20. B2B or B2C…CX is CX Featuring Carla Guzzetti

    Published: 1/10/2023

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Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business. The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variety of topics related to customer service and customer experience and will provide answers that listeners need to know in order to take their success to the next level. Amazing Business Radio airs every week on, itunes, Soundcloud, and other platforms and channels.