Business Infrastructure - Curing Back Office Blues

A podcast by Alicia Butler Pierre

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302 Episodes

  1. 220: Scale Tales | Change is Coming - Cheryl Taylor Describes How She Managed a Large Jail Technology Upgrade

    Published: 9/18/2022
  2. 219: Scale Tales | The Connector - How Jesse Torres Leveraged His Network for Mass Distribution of PPE

    Published: 9/11/2022
  3. 218: Scale Tales | Ease, Grace, Joy - How Marguerite Orane Coaches Executive Leaders for Sustainable Growth

    Published: 9/4/2022
  4. 217: Scale Tales | Against All Odds - Jeremy Streten Recounts How He Expanded His Law Business Internationally

    Published: 8/28/2022
  5. 216: Scale Tales | Tipping Point - How Dr. Cindy Young Spreads the Message of Knowledge Management

    Published: 8/21/2022
  6. 215: Scales Tales | New Zealand and Beyond - How Troy Trewin Scaled an Online Course for Distilleries

    Published: 8/14/2022
  7. 214: Scale Tales | Go-To-Market - How Michiko Wolcott Re-Engineered a Tech Company's Process and Boosted Revenue

    Published: 8/7/2022
  8. 213: Scale Tales | From the Ground Up - How Richard Blank Built Costa Rica's Call Center

    Published: 7/31/2022
  9. 212: Scale Tales | Ep. 212: Ripple Effect – Liz Bloomfield Explains the Power of Storytelling to Maximize Social Impact

    Published: 7/24/2022
  10. 211: Scale Tales | Web 2.0 – How Darrell Evans and His Team Scaled an Auto Body Shop with Digital Marketing

    Published: 7/17/2022
  11. 210: Scale Tales | Uncharted Territory – How Marianne Rutz Grew a Retail Company’s Revenue Through Excellent Customer Support

    Published: 7/10/2022
  12. 209: Scale Tales | From Fail to Scale to Sell - How Curt Anderson Grew and Sold an e-Commerce Floral Company

    Published: 7/3/2022
  13. 208: The Top 12 | How to Streamline Repetitive Tasks with Robotic Process Automation (RPA) featuring Dean Hamilton

    Published: 6/26/2022
  14. 207: The Top 12 | What is EOS and How Does it Lead to Operational Excellence? Lynda Martin Explains

    Published: 6/19/2022
  15. 206: The Top 12 | The Toyota Way for Achieving Operational Excellence with Dr. Jeffrey K. Liker

    Published: 6/12/2022
  16. 205: The Top 12 | How Amal Hassan Scaled Outsource Global into Africa's Top BPO Provider

    Published: 6/5/2022
  17. 204: The Top 12 | How to Uncover Root Causes of Chaotic Growth with Lauren Hisey

    Published: 5/29/2022
  18. 203: The Top 12 | Business Infrastructure Lessons I Learned in Cuba with Alicia Butler Pierre

    Published: 5/22/2022
  19. 202: The Top 12 How to Create an Operational Excellence Culture in a Tech Startup with Hassan Dantata

    Published: 5/15/2022
  20. 201: The Top 12 | How to Scale Your Personal Brand & Become a Recognized Expert - Tips from Dorie Clark

    Published: 5/8/2022

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Growth is not a bad thing. But too much growth, too fast presents a set of challenges often overlooked when discussing small businesses. The emphasis tends to center on the marketing and promotion necessary to grow your business, and not on the operations and business infrastructure needed to scale your business in a sustainable manner. These back office operations can make or break your business. The Business Infrastructure show provides solutions and real life stories to owners and operators of fast growing small businesses seeking practical tips for dealing with growth spurts.