CELab: The Customer Education Lab

147 Episodes

1. Episode 27 - Measuring ROI by Collecting, Connecting, and Visualizing Data

   Published: 11/7/2019
2. Episode 26 - Mason Levy - How Conversational AI Helps your Customer Education Program

   Published: 10/24/2019
3. Episode 25 - Why You Need a Customer Education Program

   Published: 10/10/2019
4. Episode 24 - Matt Mulholland - Why Most Customer Education is Boring

   Published: 9/26/2019
5. Episode 23 - The Myths and Misconceptions of Certification – Part 2

   Published: 9/12/2019
6. Episode 22 - The Myths and Misconceptions of Certification - Part 1

   Published: 8/29/2019
7. Episode 021 – Instructional Design 101: The Kirkpatrick Model

   Published: 8/15/2019
8. Episode 020 - Scalable Onboarding and Education Programs for Customer Success

   Published: 8/1/2019
9. Episode 19 - Sharing with Others

   Published: 7/18/2019
10. Episode 18 - What Format Should I Use for My Content?

    Published: 7/9/2019
11. Episode 17 - Starting Over

    Published: 6/20/2019
12. Episode 16 - Data Driven Decision Making for Customer Education

    Published: 6/6/2019
13. Episode 15 - iPaaS for Education

    Published: 5/23/2019
14. Episode 14 - Trends in Customer Education with Linda Schwaber-Cohen

    Published: 5/9/2019
15. Episode 13 – Becoming a Customer Education Instructional Designer

    Published: 4/25/2019
16. Episode 12 - Bill Cushard Shows How Helping Really Sells

    Published: 4/12/2019
17. Episode 11 - Content Development Myths

    Published: 3/28/2019
18. Episode 10 - Discovery and Knowledge Gathering

    Published: 3/14/2019
19. Episode 9 - Virtual Instructor-Led Training

    Published: 2/28/2019
20. Episode 8 – Skills for Customer Education Leaders

    Published: 2/14/2019