Crack the Customer Code

509 Episodes

1. 265: (Tip) Chatbots and Humans

   Published: 8/14/2017
2. 264: (Tip) Mobile Potential

   Published: 8/10/2017
3. 263: Merit Gest, Sales Engagement

   Published: 8/8/2017
4. 262: Ecommerce Still Not Getting It Right

   Published: 8/7/2017
5. 261: Thoughts on First Contact Resolution

   Published: 8/3/2017
6. 260: Julie Ann Sullivan, Employee Attitudes

   Published: 8/1/2017
7. 259: Predicting Behavior and Risk

   Published: 7/31/2017
8. 258: (Tip) Making Sure Your Team Knows Their Goals

   Published: 7/27/2017
9. 257: Pat Iyer, Legal Nurse Podcast

   Published: 7/25/2017
10. 256: How Not to Hire Idiots When You're Desperate

    Published: 7/24/2017
11. 255: (Tip) Your Org Chart vs. Your Customers

    Published: 7/20/2017
12. 254: Rocky Romanella, Tighten the Lug Nuts

    Published: 7/18/2017
13. 253: (Tip) Situational Awareness in Customer Service

    Published: 7/17/2017
14. 252: Alison Herzog, Dell Customer Experience

    Published: 7/14/2017
15. 251: (Tip) 3 OTHER Customer Segments

    Published: 7/11/2017
16. 250: (Tip) Speed Up Your Customer’s Experience

    Published: 7/10/2017
17. 249: How Customer Service Training Goes Wrong

    Published: 7/6/2017
18. 248: (Tip) 3 Moments of Truth

    Published: 7/4/2017
19. 247: (Tip) 3 Powerful Questions

    Published: 7/3/2017
20. 246: Chase Clemons, Basecamp’s Customer Service Ethic

    Published: 6/29/2017