547 Episodes

  1. Explain What You Can Do For Me

    Published: 3/4/2025
  2. Innovation in Leadership

    Published: 2/26/2025
  3. Using Video for Customer Support

    Published: 2/18/2025
  4. Blending Operations and Experience Design

    Published: 2/11/2025
  5. Leading in a Family Owned Business

    Published: 2/4/2025
  6. Managing a Remote Team

    Published: 1/28/2025
  7. Inspiration is the Real Work of Leaders

    Published: 1/21/2025
  8. How to Organize Your Time

    Published: 1/14/2025
  9. How a Leader Should Communicate

    Published: 1/7/2025
  10. Making Your Operation Run in Your Absence

    Published: 12/31/2024
  11. Making Everyone Feel Important

    Published: 12/24/2024
  12. When Mother Nature Impacts Customer Service

    Published: 12/17/2024
  13. Don't Give Customers a Reason to Visit Your Competitor

    Published: 12/10/2024
  14. Dealing With Coworkers Wasting Your Time

    Published: 12/3/2024
  15. Lessons from the Latest Creating Magic Mastermind

    Published: 11/26/2024
  16. Ask People What They Learned

    Published: 11/19/2024
  17. Let People Solve Their Problems

    Published: 11/11/2024
  18. Understand Your Real Competition

    Published: 11/5/2024
  19. Introducing the Jordan Harbinger Show

    Published: 11/5/2024
  20. Leaders Have Powerful Words

    Published: 10/29/2024

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Lee Cockerell shares his wisdom and experience from his time as the Executive Vice President of Operations for Walt Disney World. Along with host Jody Maberry, Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.