Creating Disney Magic
A podcast by Lee Cockerell - Tuesdays
547 Episodes
-
How To Deal With Bad Comments From Former Employees
Published: 10/12/2021 -
Don’t Be Good When You Can Be Great
Published: 10/5/2021 -
Don’t Argue with a Customer
Published: 9/28/2021 -
Can Culture Compete with Compensation?
Published: 9/21/2021 -
Reintroducing Staff to the Office
Published: 9/14/2021 -
Empowering Employees to Make Decisions
Published: 9/7/2021 -
How to Be a Better Listener
Published: 8/31/2021 -
Discussing Nurses and Healthcare
Published: 8/24/2021 -
Service is a Superpower
Published: 8/17/2021 -
Making All Staff Feel Welcome
Published: 8/10/2021 -
How to Get Customer Feedback
Published: 8/3/2021 -
You’ve Got to Know More to Be More
Published: 7/27/2021 -
How to Tell Someone They Did Not Get a Promotion
Published: 7/20/2021 -
Treating Customers Like Visitors
Published: 7/13/2021 -
Build a First-Class Reputation
Published: 7/6/2021 -
How Leaders Can Connect Digitally
Published: 6/29/2021 -
A Case Study in Risk
Published: 6/22/2021 -
Allowing Employees to Deal with Family Matters
Published: 6/15/2021 -
Now is the Opportunity to Get a Job
Published: 6/8/2021 -
How to Give Clarity in Job Descriptions
Published: 6/1/2021
Lee Cockerell shares his wisdom and experience from his time as the Executive Vice President of Operations for Walt Disney World. Along with host Jody Maberry, Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.