547 Episodes

  1. How To Deal With Bad Comments From Former Employees

    Published: 10/12/2021
  2. Don’t Be Good When You Can Be Great

    Published: 10/5/2021
  3. Don’t Argue with a Customer

    Published: 9/28/2021
  4. Can Culture Compete with Compensation?

    Published: 9/21/2021
  5. Reintroducing Staff to the Office

    Published: 9/14/2021
  6. Empowering Employees to Make Decisions

    Published: 9/7/2021
  7. How to Be a Better Listener

    Published: 8/31/2021
  8. Discussing Nurses and Healthcare

    Published: 8/24/2021
  9. Service is a Superpower

    Published: 8/17/2021
  10. Making All Staff Feel Welcome

    Published: 8/10/2021
  11. How to Get Customer Feedback

    Published: 8/3/2021
  12. You’ve Got to Know More to Be More

    Published: 7/27/2021
  13. How to Tell Someone They Did Not Get a Promotion

    Published: 7/20/2021
  14. Treating Customers Like Visitors

    Published: 7/13/2021
  15. Build a First-Class Reputation

    Published: 7/6/2021
  16. How Leaders Can Connect Digitally

    Published: 6/29/2021
  17. A Case Study in Risk

    Published: 6/22/2021
  18. Allowing Employees to Deal with Family Matters

    Published: 6/15/2021
  19. Now is the Opportunity to Get a Job

    Published: 6/8/2021
  20. How to Give Clarity in Job Descriptions

    Published: 6/1/2021

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Lee Cockerell shares his wisdom and experience from his time as the Executive Vice President of Operations for Walt Disney World. Along with host Jody Maberry, Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.