The Customer First Show
A podcast by Customer Experience
Categories:
12 Episodes
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"Unlocking The Creative Mind To Create Positive Impact For Your Team And Your Customers"
Published: 2/10/2021 -
"The Importance Of Your Employees In Delivering An Awesome CX"
Published: 2/10/2021 -
"Understanding Your Customer's Wants & Needs To Shape Your CX Offering"
Published: 1/4/2021 -
"Don't Drop The CX Baton In Your Organisation"
Published: 1/4/2021 -
"Using Customer & Employee Feedback To Influence Your Strategy"
Published: 9/17/2020 -
"Putting Amazing Into Your Own Customer Service"
Published: 9/17/2020 -
Lace Up Your CX Boots And Get Climbing
Published: 7/1/2020 -
Creative and immersive tactics
Published: 1/7/2020 -
CX is more than just an initiative
Published: 1/7/2020 -
“What gets measured and mapped gets managed; a framework for improving customer experiences”
Published: 12/17/2019 -
“How to achieve Insights Excellence: a culture of measurement and change”
Published: 12/17/2019 -
“The evolution of customer centric culture. Doing the right things at the right time”
Published: 12/17/2019
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A series of interviews with global CX experts who share their knowledge and insights on CX best practices