17 Episodes

  1. Changing expectations: Healthcare and financial services

    Published: 9/21/2022

  2. The great data debate

    Published: 8/24/2022

  3. Inflation

    Published: 4/14/2022

  4. Innovation

    Published: 1/26/2022

  5. Personalization

    Published: 1/6/2022

  6. Orchestrating experiences

    Published: 12/10/2021

  7. Buying into brands

    Published: 3/10/2021

  8. Ethics for a new era

    Published: 2/16/2021

  9. Logistics

    Published: 2/10/2021

  10. Emotional intelligence

    Published: 1/27/2021

  11. Value of customer experience (CX)

    Published: 8/10/2020

  12. Future of service

    Published: 8/10/2020

  13. Future of marketing

    Published: 7/13/2020

  14. Insight driven engagement

    Published: 7/6/2020

  15. Future of sales

    Published: 7/6/2020

  16. Empowered employees

    Published: 6/10/2020

  17. Customer obsession

    Published: 6/10/2020

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