Ipsos' Customer Perspective

78 Episodes

1. Season 2: Episode 3: Hear from John Walker, Head of Customer Insights at Maersk

   Published: 9/29/2020
2. Season 2: Episode 2: Delivering a Return on CX Investment (ROCXI) – the practical steps involved in financial linkage modelling

   Published: 9/23/2020
3. Season 2: Episode 1: Hear from Matt Cahill, Senior Director, Consumer Insights Activation at McDonald's

   Published: 9/15/2020
4. Episode 15 - Mystery Shopping the Digital Channel

   Published: 7/23/2020
5. Episode 14 - Talking CX Tech

   Published: 7/17/2020
6. Episode 13 - Taking Mystery Shopping to the Next Level

   Published: 7/9/2020
7. Episode 12 - Best Practice B2B CX Measurement and Management

   Published: 7/2/2020
8. Episode 11 - Demystifying Behavioural Science

   Published: 6/25/2020
9. Episode 10 - Latest From APAC

   Published: 6/19/2020
10. Episode 9 - From Our CX Experts in the UK, Canada, and Hong Kong

    Published: 6/11/2020
11. Episode 8 - A View From The Top

    Published: 6/4/2020
12. Episode 7 - Reopen With Confidence: Ensuring Customers Feel Safe

    Published: 5/28/2020
13. Episode 6 - Customer Journey Mapping

    Published: 5/21/2020
14. Episode 5 - Retail Performance And Social Distancing

    Published: 5/14/2020
15. Episode 4 - The Forces Of Customer Experience

    Published: 5/6/2020
16. Episode 3 - Responses to COVID-19 from leading brands across the world

    Published: 4/30/2020
17. Episode 2 - All About Channel Performance

    Published: 4/23/2020
18. Episode 1 - CX Programmes During COVID-19

    Published: 4/16/2020