Customer Service Revolution

A podcast by John Dijulius - Thursdays

Thursdays

Categories:

Business

199 Episodes

  1. 198: The Value of Outspoken Employees

    Published: 4/3/2025

  2. 197: Structuring Your Presentations for Maximum Impact

    Published: 3/27/2025

  3. 196: Navigating Price vs. Quality in Service

    Published: 3/20/2025

  4. 195: The Key to Successful Multi-Location Management

    Published: 3/13/2025

  5. 194: Current CX and EX Happenings

    Published: 3/6/2025

  6. 193: John's Journey Part 2

    Published: 2/27/2025

  7. 192: John's Journey

    Published: 2/20/2025

  8. 191: The Hats We Wear

    Published: 2/13/2025

  9. 190: How to Roll Out Content to Your Teams

    Published: 2/6/2025

  10. 189: How to Build Your Personal Brand

    Published: 1/30/2025

  11. 187: Service Recovery

    Published: 1/23/2025

  12. 185: Getting Sh*t Done

    Published: 1/9/2025

  13. 184: Forget Customer Surveys; Learn the Real CX KPIs you Should be Measuring

    Published: 1/2/2025

  14. 183: Q&A with John DiJulius On Leadership

    Published: 12/19/2024

  15. 182: Developing Your Team Members

    Published: 12/12/2024

  16. 188: Be A Warrior In Business

    Published: 12/9/2024

  17. 181: Creating Your Customer Experience Action Statement

    Published: 12/5/2024

  18. 180: What is on Your Paper Napkin?

    Published: 11/21/2024

  19. 179: Turning Your Contact Center into a Relationship Center

    Published: 11/14/2024

  20. 178: The Man in the Red Bandana

    Published: 11/7/2024

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Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other customer experience leaders with actionable tips to create a culture that produces referrals, loyalty and rave reviews from employees and customers. It’s not a podcast. It’s a movement. The Customer Service Revolution is a radical overthrow of conventional business mentality designed to transform what customers and employees experience. If you’re a revolutionary customer service leader ready to stop competing on price and obsessed with building a brand that people cannot live without, and, this podcast is for you!