Experience Action

A podcast by Jeannie Walters, CCXP - Tuesdays

Categories:

Business Education

87 Episodes

  1. First 100 Days as a CX Leader

    Published: 9/17/2024

  2. CX Pulse Check - September 2024

    Published: 9/10/2024

  3. Synergy with CX, EX, UX

    Published: 9/3/2024

  4. Countdown to CX Day

    Published: 8/27/2024

  5. Turning Negative Touchpoints into Positive Ones

    Published: 8/20/2024

  6. So Many Improvements! Where to Start?

    Published: 8/13/2024

  7. CX Pulse Check - August 2024

    Published: 8/6/2024

  8. Getting Leaders to CARE about CX

    Published: 7/30/2024

  9. Customer Service or Customer Experience

    Published: 7/23/2024

  10. AI in the Employee Experience

    Published: 7/16/2024

  11. CX Pulse Check - July 2024

    Published: 7/9/2024

  12. Cybersecurity and CX

    Published: 6/25/2024

  13. Management or CX Consulting?

    Published: 6/18/2024

  14. Cross-Functional Communication

    Published: 6/11/2024

  15. CX Pulse Check - June 2024

    Published: 6/4/2024

  16. Setting Clear and Actionable Customer Experience Goals

    Published: 5/28/2024

  17. Sharing Feedback with Everyone

    Published: 5/21/2024

  18. Gaining Frontline Buy-In

    Published: 5/14/2024

  19. CX Pulse Check - April/May 2024

    Published: 5/7/2024

  20. Elevating the Event Venue Experience

    Published: 4/30/2024

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How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit askjeannie.vip to leave Jeannie a voicemail!