Happy to Help | A Customer Support Podcast

29 Episodes

1. Remote Support Team Management with Erica Clayton

   Published: 9/9/2025
2. Live Demos, Orientations, and Reducing Support Tickets Through Customer Education

   Published: 8/12/2025
3. The Role of AI in Customer Support with Conor Pendergrast

   Published: 7/8/2025
4. Journey Mapping the Customer's Experience with Stacy Sherman

   Published: 6/10/2025
5. Balancing Inbox Coverage and Support Projects with Chase Clemons

   Published: 5/13/2025
6. How to Build and Maintain an Effective Knowledge Base

   Published: 4/8/2025
7. Communicating Effectively with Developers and Tech Support

   Published: 3/11/2025
8. 5 Easy Ways to Instantly Improve Your Customer Service in 2025

   Published: 2/11/2025
9. Lessons from 20 Episodes of Happy to Help

   Published: 12/24/2024
10. Cultivating a Healthy Support Team with Suneet Bhatt

    Published: 12/10/2024
11. How Whole Company Support Improves Products and Processes with Kristi Ernst Thompson

    Published: 11/26/2024
12. Crisis Management Tips for Customer Success Teams

    Published: 11/12/2024
13. Customer Support Strategies for a Stress-Free Holiday Season

    Published: 10/29/2024
14. Elevate CX Denver Recap: Top Lessons, AI Tips, and Customer Service Week Ideas

    Published: 10/15/2024
15. How to Write Remarkable Emails for Customer Support

    Published: 10/1/2024
16. Strategies for Understanding and Implementing Customer Feedback with Chase Clemons

    Published: 9/17/2024
17. The Importance of Finding Your Community with Sarah Hatter

    Published: 9/3/2024
18. Customer Support Scheduling: How to Balance Inbox Coverage & Deep-Work Time

    Published: 8/20/2024
19. The Art of Training New Hires Efficiently

    Published: 8/6/2024
20. The Power of Kindness in Support and Leadership with Sarah Caminiti

    Published: 7/23/2024