Hospitality Academy

41 Episodes

1. EP #22 – Guest Service Training In a Social Media Era, with Doug Kennedy

   Published: 7/28/2016
2. EP #21 – Rising to the Top of the Hotel Industry with Philippe Leboeuf

   Published: 4/21/2016
3. EP #20 – Handling Difficult Customers, with Michelle Mitchell

   Published: 3/31/2016
4. EP #19 – Becoming a Master of Memory with Timothy Moser

   Published: 3/9/2016
5. EP #18 – Dancing At The Fountain – Insights from the World’s Leading Hoteliers

   Published: 2/25/2016
6. EP #17 – Improving Housekeeping Labor Productivity with David Heath

   Published: 2/10/2016
7. EP #16 – Best Practices For Reaching Your Sales Goals with Doug Kennedy

   Published: 1/8/2016
8. EP #15 – How to Conduct Annual Performance Reviews

   Published: 12/29/2015
9. EP #14 – Human Trafficking and how to Recognize the Signs at your Property

   Published: 11/23/2015
10. EP #13 – Accommodated Scheduling with Adam Peterson

    Published: 11/6/2015
11. EP #12 – Taking a Proactive Approach to Managing your Time

    Published: 10/29/2015
12. EP #11 – Managing Your Online Reputation with Rupesh Patel

    Published: 9/30/2015
13. EP #10 – A Day in the Life of the Frontline Staff with Kelly Long

    Published: 9/18/2015
14. EP #9 – How Leadership Connects to the Bottom Line with Zee Mahmood

    Published: 9/7/2015
15. EP #8 – The Customer Experience Hamburger with Steve DiGioia

    Published: 8/31/2015
16. EP #7 – Applying Acting Skills to Deliver Exceptional Guest Service

    Published: 7/27/2015
17. EP #6 – Industry Training Consultant, Joleen Emery Shares Insights On Training New Hires

    Published: 7/17/2015
18. EP #5 – New Employee On-boarding with GM Scott Sisk

    Published: 7/10/2015
19. EP #4 – Interview with Hotel Quality Consultant, Kim Montijo

    Published: 7/1/2015
20. EP #3 – Steps to prepare for Hurricane Season with Bryan Jackson

    Published: 6/30/2015