Hospitality Daily Podcast

664 Episodes

1. Delighting Guests: Easier Than Ever? (Bashar Wali, Practice Hospitality)

   Published: 8/16/2024
2. Post-Stay Engagement: The Most Untapped Opportunity in Hospitality? (Katharine Ames, The Indigo Road Hospitality Group)

   Published: 8/16/2024
3. Secrets To Success with Restaurants I've Learned the Hard Way - Johann Moonesinghe, inKind [Sponsor Bonus]

   Published: 8/15/2024
4. Where The Real AI Revolution Is Happening Now in Hospitality - Stuart Greif, Forbes Travel Guide

   Published: 8/15/2024
5. AI's Impact On Our Business - Ernest Lee, citizenM

   Published: 8/14/2024
6. What Personalized Luxury Looks Like For Us Now - Robyn Pratt, The Phoenicia Malta

   Published: 8/14/2024
7. How Forbes Service Energizers Focus Our Teams Each Morning - Robyn Pratt, The Phoenicia Malta

   Published: 8/14/2024
8. Engage, Don't Just Satisfy: A Blueprint for the "Service-Profit Cycle of Success" in Hospitality - Robyn Pratt, The Phoenicia Malta

   Published: 8/13/2024
9. Do We Really Need To Do This in Hotels? - Robyn Pratt, The Phoenicia Malta

   Published: 8/12/2024
10. Starwood's Secret: How We Slashed Wait Times Using Six Sigma - Robyn Pratt, The Phoenicia Malta

    Published: 8/12/2024
11. How "Spiraling" Helped Me Accelerate My Hospitality Career - Robyn Pratt, The Phoenicia Malta

    Published: 8/12/2024
12. Why We Treat Our Guests Like Friends - Fernando Calvo, Bohemia Suites Gran Canaria

    Published: 8/10/2024
13. This Cowboy Crushed TripAdvisor (And Teaches Us How) - Russell True, White Stallion Ranch

    Published: 8/9/2024
14. How Upselling is Key To Delighting Guests And Making More Money - Josiah Mackenzie [Guest Experience Research Series]

    Published: 8/8/2024
15. The Guest Feedback Goldmine - Josiah Mackenzie [Guest Experience Research Series]

    Published: 8/7/2024
16. Opportunities in Building Guest Relationships Today - Baskar Manivannan, Sojern [Sponsor Bonus]

    Published: 8/6/2024
17. Why Guest Relationships Are The Key to Unlocking Revenue Today - Josiah Mackenzie [Guest Experience Research Series]

    Published: 8/6/2024
18. Announcement: Guest Experience & Relationship Building Research Series This Week

    Published: 8/6/2024
19. How I Spend My Time (And What I Focus On) As A Hospitality Leader - Ernest Lee, citizenM

    Published: 8/5/2024
20. How Robert De Niro in "Casino" Influenced My Career in Hospitality - Ernest Lee, citizenM

    Published: 8/5/2024