Inspiring Women In CX

A podcast by Clare Muscutt

Categories:

Business

75 Episodes

  1. Clare Muscutt talks with Fiona Blades about the holistic view of CX, brand and marketing metrics

    Published: 5/4/2023

  2. Clare Muscutt talks with Kristin Haynes about human capabilities & the future of employee experience

    Published: 4/18/2023

  3. Clare Muscutt talks with Lynn Hunsaker about ‘smoothing the silos’ and the path to influencing customer focus in your organisation

    Published: 4/6/2023

  4. Clare Muscutt talks with Crystal D’Cunha about employee experience design and being a mompreneur

    Published: 12/14/2022

  5. Clare Muscutt talks with Melissa Moore about frontline customer service and dealing with bullying in the workplace

    Published: 11/9/2022

  6. Clare Muscutt talks with Agnes So about CX in health tech and bringing more ‘art’ to customer experience

    Published: 10/25/2022

  7. Clare Muscutt talks with Alex Acosta about data analytics and living with eating disorders

    Published: 10/13/2022

  8. Clare Muscutt talks with Anne Gray about the stigma of infertility and her research in the field of customer-led digital transformation

    Published: 7/21/2022

  9. Clare Muscutt talks with Amélie Beerens about overcoming childhood trauma to become the women we’re destined to be

    Published: 7/11/2022

  10. Clare Muscutt talks with Olga Potaptseva about female entrepreneurship and striking the right balance between CX strategy and implementation

    Published: 6/29/2022

  11. Clare Muscutt talks with Ellie Sutton about customer experience & proposition development in supermarket retailing

    Published: 6/21/2022

  12. Clare Muscutt talks with Anna Noakes Schulze about the future of Web3 customer experience and the Metaverse

    Published: 6/14/2022

  13. Clare Muscutt talks with Chelsea Costelloe about Caribbean CX and dispelling customer journey mapping myths

    Published: 6/14/2022

  14. Clare Muscutt talks with Serena Riley about challenging gender bias for the future generation of women leaders

    Published: 4/26/2022

  15. Clare Muscutt talks with Gemma Colby about her transformational career journey and overcoming self doubt

    Published: 4/25/2022

  16. Clare Muscutt talks with Naima Mwawasi about breaking gender stereotypes, divorce and CX in Kenya

    Published: 3/30/2022

  17. Clare Muscutt talks with Thirza Schaap about working motherhood and building sustainable CX culture

    Published: 3/28/2022

  18. Clare Muscutt talks with Elena Rozanova about escaping Kharkiv and the realities experienced by Ukrainian female refugees

    Published: 3/14/2022

  19. Clare Muscutt talks with Stine Ringvig Marsal about squiggly careers and fixing a broken CX industry

    Published: 2/28/2022

  20. Clare Muscutt talks with Hayley Pugh about graduate careers, digital transformation and omnichannel Customer Experience

    Published: 2/15/2022

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By way of introduction, my name is Clare Muscutt and I have the pleasure of hosting and producing this new female-focused Customer Experience initiative. I had the idea that we needed a space for women when I appeared in CX Magazine’s Top 50 stars as the UK’s Top Female Influencer last year. It seemed strange to me that in a disproportionately female industry that the rest of the Top 5, were male. My newly found platform meant women started to reach out to me for help on social media and I found it surprising that they found me inspiring. I helped wherever I could, sharing my personal career story and experience of successes and ‘failures’ on the corporate road to starting my own company. I saw my mentees getting braver and felt tremendous pride at seeing them go for bigger opportunities, start their own blogs, try their hand at public speaking and some even make the jump to freelance. The theme that repeated over and over again in these conversations was the shared feeling of a lack of self-confidence to stand up and be noticed. And a lack of accessible female spaces with role models who openly share their experience of getting over similar challenges, to look up to. I found a community of awesome women through Instagram and reached out to them to get the conversation going. We started having ‘real-talk’ conversations on Zoom about our views on CX and experience of being women striving to achieve our goals. I found a collective across the globe who wanted to take part in building something ‘for the girls’ and by sharing our stories, together we found CX sisterhood. We have a dream to shine a light on more women in CX and inspire more of us to stand up and be noticed. We believe the CX world would benefit from a space dedicated to women and that a great place to start is to hear more of our stories… So, to begin with, I have handpicked a selection of the women I got to know, from around the world who have tremendous stories to tell that will be published here. Over time, I hope to get feedback on where you need more inspiration and introduce guests from other areas of interest such as health and wellbeing, business and social media skills to support the personal and professional development of women in our industry. Thank you so much for listening. If you’d like to join the sisterhood, please visit www.womenincx.community to subscribe to our list and be the first to get news and updates as we grow.