Lessons I’ve Learned (in no particular order), with Steve Bederman

47 Episodes

1. E23: The Art of Delegation: Letting Go of Control and Empowering Your Team for Success

   Published: 9/8/2023
2. Leadership vs Management in CX

   Published: 8/31/2023
3. E22: The Power of Vulnerability: How Showing Your Flaws Can Make You a Better Leader

   Published: 8/29/2023
4. We Work With Humans

   Published: 8/22/2023
5. E21: The unexpected lesson I learned from BEING FIRED that changed my career

   Published: 8/11/2023
6. From Call Agent to CEO

   Published: 8/3/2023
7. E20: From Paralysis to Progress: How to Keep Moving Forward in Your Business?

   Published: 7/31/2023
8. Why Contact Centers Are Slow To Adopt New Solutions?

   Published: 7/26/2023
9. E19: Where do I Begin?

   Published: 7/24/2023
10. E18: Unveiling the Truth Exploring Honesty and Transparency in Management

    Published: 7/19/2023
11. E17: Business Organization Doesn’t Have to Be Outrageously Complex, but You Do Need the Stomach for it

    Published: 7/18/2023
12. E16: The Power of Resilience How to Bounce Back from Failure in Business

    Published: 7/17/2023
13. E15: How to manage retention during moments of crisis

    Published: 7/14/2023
14. E14: How to manage a multi-generational team

    Published: 7/13/2023
15. E13: Marketing in the Gap: an essential tool for business

    Published: 7/10/2023
16. E12: It’s vital to create celebrities within your business

    Published: 7/4/2023
17. E11: Adapt to your workforce instead of having them adapt to you

    Published: 7/3/2023
18. E10: What is Steve’s ’Back Pocket Plan’?

    Published: 6/27/2023
19. E9: What Is the Warrior Mentality?

    Published: 6/27/2023
20. E8: Dedicate yourself to improving all the people around you

    Published: 6/14/2023