TheySaid: Real Strategies for Customer Success

95 Episodes

1. Use VOC Feedback to Figure Out Workarounds That DON’T Include New Features

   Published: 8/1/2022
2. You're Doing VOC, but Is It Working?

   Published: 7/21/2022
3. How to Flex Your Voice of Customer Muscle With Slack VOC Expert

   Published: 7/11/2022
4. Build the Product Your Customers Want Using VOC Data

   Published: 6/28/2022
5. The Meeting That Every VOC Program Is Missing

   Published: 6/14/2022
6. Box’s Jeff Justice Williams on Building a VOC Program at Scale

   Published: 6/6/2022
7. Actually Closing the Loop With Customers in a VOC Program

   Published: 5/16/2022
8. The Advanced Voice of Customer Program Blueprint

   Published: 5/6/2022
9. Digital CS at Mega-Scale: VMware’s Approach

   Published: 3/10/2022
10. A Quick-Start Guide to Data-Driven Digital CS

    Published: 2/24/2022
11. The 5 Stages of Digital Customer Success Maturity

    Published: 2/16/2022
12. Tips for Launching a Digital CS Strategy, with Elisabeth Courland

    Published: 2/10/2022
13. The Future of Digital CS? Just Take a Look at Brian LaFaille’s Program

    Published: 2/3/2022
14. For Gainsight’s Lane Holt, Digital CS Is a Strategy, Not a Segment

    Published: 12/20/2021
15. Use High-Touch Strategies to Inform Your Digitally-Led Model

    Published: 12/10/2021
16. GitLab’s Jeff Beaumont on How CS Ops Drives Net Retention

    Published: 12/2/2021
17. Why Customer Onboarding Should Never Really End

    Published: 11/11/2021
18. Signs Your CS Team Is Operating Like a Cost Center, Not a Profit Center

    Published: 11/4/2021
19. How to Break Into CS Ops With Gainsight’s Seth Wylie

    Published: 10/27/2021
20. How CS Ops Works at LinkedIn

    Published: 10/14/2021