Pink Elephant - The IT and ITIL Service Management Experts A podcast by Pink Elephant, The ITIL Experts 162 Episodes Pink Elephant: Everything You've Always Wanted To Know, But Were Afraid To Ask! Published: 8/18/2006 First Call Resolution The All Time Bogus Metric Published: 8/18/2006 9 / 9 Welcome to Pink Elephant. Dedicated to leading the way in IT Management Best Practices.
