693 Episodes

  1. #413: Using qualitative customer data well with Daniel Erickson, Viable

    Published: 8/30/2023

  2. #412: Standing out in an eCommerce world, with Laura Ritchey, Radial

    Published: 8/28/2023

  3. #411: Scaling brands while focusing on sustainability, with Richie Jones, vvast

    Published: 8/25/2023

  4. #410: Product agility, prioritization, and business value with Dan Gallagher, Slalom

    Published: 8/23/2023

  5. #409: Great CX is more than just talking about great CX, with Jon Picoult, Watermark Consulting

    Published: 8/21/2023

  6. #408: AI across the enterprise, with Alice Fournier, CIO, ISS Americas

    Published: 8/18/2023

  7. #407: Meeting & Exceeding B2C Expectations in a B2B World with Chris Costello, Amazon Business

    Published: 8/16/2023

  8. #406: State of the (recruiting) union with Sue Keith, Ceres Talent

    Published: 8/14/2023

  9. #405: AI in the Contact Center with Mary Nelson, Chief Customer Officer, Aircall

    Published: 8/11/2023

  10. #404: Conversational Marketing and the Customer Experience with Justin Keller, Drift

    Published: 8/9/2023

  11. #403: Building a culture of data with Aron Clymer, Data Clymer

    Published: 8/7/2023

  12. #402: Agile Marketing adoption and growth with Melissa Reeve, Agile Marketing Alliance

    Published: 8/4/2023

  13. #401: B2B Customer Experience at Scale, with Tommi Marsans, Verizon Business Group

    Published: 8/2/2023

  14. #400: Scaling professional services while maintaining CX and customer results, with Jamie Adams, Scorpion

    Published: 7/31/2023

  15. #399: What makes you different is what makes you, with Dharma Pachner, Contrast & Co.

    Published: 7/28/2023

  16. #398: AI and the workforce, with Alice Fournier, CIO, ISS Americas

    Published: 7/26/2023

  17. #397: Enterprise SEO with Adrien Menard, CEO of Botify.com

    Published: 7/24/2023

  18. #396: The ongoing relationship between businesses and their location, with Michael Steifvater, Arlington Economic Development

    Published: 7/21/2023

  19. #395: Professional Services and the Customer Experience with Blake Godwin, Client Savvy

    Published: 7/19/2023

  20. #394: Agile marketing and walled gardens with Oli Marlow Thomas, Chief Innovation Officer, Smartly.io

    Published: 7/17/2023

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Expert mode marketing technology, AI, and CX insights from top brands and Martech platforms fill every episode, focusing on what leaders need to know to build customer lifetime value and long-term business value. The Agile Brand with Greg Kihlström® features executives and thought leaders from top brands and tech platforms discussing the industry's trends, like AI adoption, first-party data strategies, artificial intelligence in the consumer journey, consumer data privacy, omnichannel customer experience, and more. The Agile Brand is hosted by Greg Kihlström, martech and artificial intelligence transformation advisor and consultant to leading brands, speaker, entrepreneur, and best-selling author. It provides a fresh perspective on the continually evolving dynamic between brands and the audiences they serve.