The Customer Experience Show

A podcast by Caspian Studios

Categories:

Business Technology

28 Episodes

  1. Embracing Risk and Seeking Out Your Most Difficult Feedback with Tom Karinshak, Chief CXO at Comcast Cable

    Published: 2/23/2021

  2. Driving The Music Business Forward with Joey Scoleri, Head of Industry Relations, Live Nation

    Published: 2/10/2021

  3. Recapping The Unpredictable Year of CX with Ian Faison; CEO of Caspian Studios

    Published: 12/16/2020

  4. Balancing Competing Interests with Coldwell Banker CMO David Marine

    Published: 12/8/2020

  5. Tending to the needs of the customer through Customer Service with AmerisouceBergen’s VP of Customer Operations, Devetta James

    Published: 11/17/2020

  6. Improving Patient Outcomes through CX Transformation with Scott Murray, CXO of Collective Health

    Published: 11/3/2020

  7. Thinking Bigger with Stan Little, CXO of United Way

    Published: 10/20/2020

  8. Trailer

    Published: 10/10/2020

2 / 2

In customer-centric organizations, there is often a visionary leader who drives the customer experience -- regardless of their title. Whether you're an executive in marketing, IT, sales, service or HR -- you need to build smarter customer experiences. It is your job to drive innovation, foster trust, inspire loyalty and demonstrate value to your customers. This podcast will help you do it. Each episode shares the vision and story of a leader who created innovative -- and unexpected -- ways to empower their employees and delight their customers.