The Customer Success Intelligence Podcast

85 Episodes

1. Ep 57 | Guy Galon – Building Rapport with New Clients: Critical Need for Customer Success Managers

   Published: 4/8/2024
2. Ep 56 | Jolyn Isabelo – Unveil your Customer’s Aspirations

   Published: 2/29/2024
3. Ep 55 | Nainesh Poojary – Customer Success is a Mindset!

   Published: 2/23/2024
4. Ep 54 | Shivani Chaturvedi – Customer Success & KAM: Key Metrics to track for 2024

   Published: 2/22/2024
5. Ep 53 | Shivani Chaturvedi – Consider Restructuring CS: Drive Engagement and Growth

   Published: 2/21/2024
6. Ep 52 | Sunil Mehta – Customer Success for IT Service Providers: Which platforms can really help?

   Published: 2/20/2024
7. Ep 51 | Shivani Chaturvedi – Unlocking Customer Success: Tools and Platform Secrets You Want to Know!

   Published: 2/16/2024
8. Ep 50 | Nainesh Poojary – Positive attitude is the secret sauce for CSMs

   Published: 2/12/2024
9. Ep 49 | Shivani Chaturvedi – From Interaction to Impact: Customer Success Needs to Focus on Mapping Customer Phases

   Published: 2/9/2024
10. Ep 48 | Shivani Chaturvedi – Navigating the Business Terrain: Customer Success in the Spotlight

    Published: 2/7/2024
11. Ep 47 | Terez Tocheva – Navigating Metrics: Overcoming Challenges in Measuring Customer Success.

    Published: 2/5/2024
12. Ep 46 | Jan Young – Adding Value, Not Just Answers: The 2024 CS & KAM Playbook!

    Published: 1/12/2024
13. Ep 45 | E. Jay Hussein – Beyond the Dashboard: How Robust CS & KAM Ops Elevate Customer Health

    Published: 1/1/2024
14. Ep 44 | Jan Young – Don’t Reinvent the Wheel: Wisdom Sharing for CS & KAM Teams

    Published: 12/29/2023
15. Ep 43 | Morika Georgieva – The Onboarding Game-Changer: Team Members who understand the WHY behind customer requests!

    Published: 12/19/2023
16. Ep 42 | Morika Georgieva – Mastering Customer Onboarding: Navigating Common Pitfalls & Solutions!

    Published: 12/8/2023
17. Ep 41 | Sana Farooq – Digital Playbooks: The Secret Sauce of Customer Education!

    Published: 11/30/2023
18. Ep 40 | Shruti Sharma – 3 things to keep in mind for Sales and Customer Success to work well together!

    Published: 11/14/2023
19. Ep 39 | Jason C. Whitehead – The Fast-Track Formula: Playbooks for Powering Up New Team Members

    Published: 11/9/2023
20. Ep 38 | Tracey Edwards – Leveraging Customer Call Intelligence to Tailor Solutions

    Published: 10/16/2023