The Customer Success Pro Podcast

40 Episodes

1. How to Transform Your Customer Success Team into a Revenue Driver

   Published: 10/8/2025
2. How to Build a Scalable Onboarding Program from Scratch with Cara Benecke

   Published: 10/1/2025
3. The Journey of a Customer Success Pro: From CSM to VP

   Published: 9/24/2025
4. How to Drive Customer Adoption in the First 90 Days

   Published: 9/10/2025
5. The Strategic CSM: How to Drive Business Outcomes with Chad Horenfeldt

   Published: 9/3/2025
6. How to Handle Product Delays and Customer Expectations

   Published: 8/27/2025
7. Top Mistakes to Avoid as a Customer Success Leader

   Published: 8/20/2025
8. Creating a Customer-Centric Culture at Your company

   Published: 8/13/2025
9. Moving from Customer Service to Customer Success with Lena Theres Zimmermann

   Published: 8/6/2025
10. How to Get Promoted in Customer Success: Build a Personal Development Plan That Works

    Published: 7/30/2025
11. Active Listening in Customer Success: The Skill That Changes Everything

    Published: 7/23/2025
12. Mastering Time Management in Customer Success

    Published: 7/16/2025
13. TTV Explained: How To Deliver Customer Value Faster in Customer Success

    Published: 7/9/2025
14. How to Use Segmentation to Drive Value, Retention and Efficiency with Kelley Turner

    Published: 7/2/2025
15. Mastering the Art of Strategic Negotiation in Customer Success

    Published: 6/25/2025
16. The Expansion Mindset: How Great CSMs Drive Growth Without Selling

    Published: 6/18/2025
17. The AI-Powered CSM: What It Really Looks Like in 2025

    Published: 6/11/2025
18. Build Your First Customer Success Retention Program with Parul Bhandari

    Published: 6/4/2025
19. How to Build Strategic Relationships with Your Customers

    Published: 5/28/2025
20. Transforming Customer Success: From Reactive to Proactive

    Published: 5/21/2025