The CX Cast
A podcast by Forrester
182 Episodes
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330: What CX Leaders Need To Know About Technology
Published: 11/15/2023 -
329: What CX Leaders Need To Know About Generative AI
Published: 11/7/2023 -
328: How To Facilitate A Great Workshop
Published: 10/31/2023 -
327: Empathy Part II & Welcome New Analyst!
Published: 10/24/2023 -
326: CX Safari
Published: 10/17/2023 -
325: The State Of CX Teams
Published: 10/11/2023 -
324: Journey Mapping Trends
Published: 10/4/2023 -
323: How To Connect With Stakeholders On CX
Published: 9/26/2023 -
322: Responsible Design For CX Pros
Published: 9/19/2023 -
321: Shared CX
Published: 9/6/2023 -
320: How To Build An Actionable Journey Atlas
Published: 8/29/2023 -
319: The Future Of VoC
Published: 8/22/2023 -
318: Journey-Centricity Roadmap
Published: 8/15/2023 -
317: Building Bridges Between CX And EX
Published: 8/8/2023 -
316: It’s 2050: Your Website Is Deserted. How Will Your CX Strategy Adapt?
Published: 8/1/2023 -
315: Construct A CX Strategy For 300 Digital Touchpoints
Published: 7/25/2023 -
314: Why You Need To Embrace Customer Lifetime Value
Published: 7/18/2023 -
313: Practitioner Stories: Experience Design At Lloyds Banking Group
Published: 7/11/2023 -
311: Spark Empathy For Innovative CX
Published: 7/5/2023 -
A Short Break + What’s Next
Published: 6/27/2023
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.