The CX Cast

245 Episodes

1. 392: Evaluating Customer Feedback Management Platforms

   Published: 2/18/2025
2. Episode 391: Practitioner Stories: Creating A CX Change Factory At E&

   Published: 2/12/2025
3. Episode 390: Forrester Predictions 2025: Healthcare

   Published: 2/4/2025
4. 389: Forrester Predictions 2025: Retail

   Published: 1/28/2025
5. 388: Forrester Predictions 2025: Government 

   Published: 1/21/2025
6. 387: Forrester Predictions 2025: Financial Services

   Published: 1/14/2025
7. 386: Forrester Predictions 2025: Customer Experience

   Published: 1/7/2025
8. Cheers To 2024!

   Published: 12/24/2024
9. 385: Practitioner Stories: Designing Human-Centric AI Experiences At Phillips Healthcare

   Published: 12/17/2024
10. 384: How Fujitsu Europe Scaled Its CX Transformation

    Published: 12/10/2024
11. 383: Practitioner Stories: Verizon’s CX In The AI Revolution 

    Published: 12/3/2024
12. 382: Journey Mapping Masterclass 4: Drive Gains From Journey Mapping

    Published: 11/26/2024
13. 381: Journey Mapping Masterclass 3: Validate The Journey

    Published: 11/19/2024
14. 380: Journey Mapping Masterclass 2: Workshop Your Journey

    Published: 11/12/2024
15. 379: Journey Mapping Masterclass 1: Frame The Effort

    Published: 11/5/2024
16. 378: Practitioner Stories: Journey Management At Prudential

    Published: 10/29/2024
17. 377: How To Design Trustworthy AI Experiences

    Published: 10/22/2024
18. 376: Practitioner Stories: People-Centric CX At eBay

    Published: 10/15/2024
19. 375: Practitioner Stories: Implementing NPS At e&  

    Published: 10/8/2024
20. 374: Feedback Is A Touchpoint, Too

    Published: 10/1/2024